Victor Sower
http://www.shsu.edu/~mgt_ves/mgt481/lessons.htm
Book information
http://www.businessexpertpress.com/books/insightful-quality-beyond-continuous-improvement
Deming Speech in 1950 in Japan
http://jsdstat.com/Statblog/2012/06/15/demings-speech-at-mount-hakone-japan-1950/
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