Friday, February 28, 2014

Operations Management for Competitive Advantage, 10/e

Operations Management, Chase et al. Book Information, Review and Summary of Chapters for Revision


Richard B. Chase, University of Southern California
F. Robert Jacobs, Indiana University–Bloomington
Nicholas J. Aquilano, University of Arizona
ISBN: 0072506369
Copyright year: 2004

Table of Contents

Links point out to review notes on the topics posted by Narayana Rao in Management Theory Review Blogs


1. Introduction to the Field
2. Operations Strategy and Competitiveness
Technical note 2 Learning Curves
3. Project Management

4. Process Analysis
Technical note 4 Job Design and Work Measurement
5. Product Design
5b.Process Selection—Manufacturing
5c. Manufacturing Process Selection and Design
Technical note 5 Facility Layout
6. Product Design and Process Selection—Services
Technical note 6 Waiting Line Management
7. Total Quality Management: Focus on Six Sigma
Technical note 7 Process Capability and Statistical Quality Control
8. Operations Consulting and Reengineering
(Managerial Briefing Electronic Commerce and E-Ops©)
9. Supply Chain Strategy
10. Strategic Capacity Management
Technical note 10 Facility Location
11. Just-in-Time and Lean Systems
(Managerial Briefing Enterprise Resource Planning Systems)
12. Forecasting
13. Aggregate Sales and Operations Planning
14. Inventory Control
15. Material Requirements Planning
16. Operations Scheduling
Technical note 16 Simulation
17. Synchronous Manufacturing and Theory of Constraints
A. Linear Programming with the Excel Solver
B. Financial Analysis
C. Operations Technology
A. Answers to Selected Problems
B. Uniformly Distributed Random Digits
C. Normally Distributed Random Digits
D. Areas of the Standard Normal Distribution
E. Areas of the Cumulative Standard Normal Distribution
F. Negative Exponential Distribution: Value of e-x
G. Interest Tables

Book Information Web page

Related Knol Book

Manufacturing Management - Knol Book

Slides Operations Management course Dr.Steward Zhu
Based on Stevenson's Book

Management knols are being migrated to a focused blog

Original knol - 2utb2lsm2k7a/ 433

Bibliography - Principles of Management

Principles of Management – Koontz and O’Donnell

Principles of Material Organization

Six Principles of Effective Global Talent Management

Nestle Management and Leadership Principles

Principles of Management
PHI Learning Pvt. Ltd., 01-Jan-2005 - 208 pages
Primarily intended for the undergraduate engineering students

Principles of Management - Study Guide and Course Text
UW-DMC Disaster Management Center

Job Design - Four Elements to be Considered

Scott A Snell and George W. Bohlander suggested a good model for job design to be implemented by HR people.

The model has four elements.

Organization objectives for the job.

Industrial engineering considerations - Efficiency and productivity

Ergonomic considerations - comfort, safety and health

Behavioral considerations that influence job satisfaction


Managing Human Resources by  Scott A Snell and George W. Bohlander,  16th edition, 2012, Pp.157-58

Behavioral Sciences Knowledge - Bulletin Board


Spiritual Intelligence: The Ultimate Intelligence
Danah Zohar, I. N. Marshall
Bloomsbury Publishing, 22-Jan-2001 - 336 pages
At the beginning of the twentieth century psychologists discovered ways and means to measure intelligence that developed into an obsession with IQ. In the mid 1990's, Daniel Goleman popularised research into emotional intelligence, EQ, pointing out that EQ is a basic requirement for the appropriate use of IQ. In this century, there is enough collective evidence from psychology, neurology, anthropology and cognitive science to show us that there is a third ‘Q', ‘SQ' or Spiritual Intelligence. SQ is uniquely human and, the authors argue, the most fundamental intelligence. SQ is what we use to develop our longing and capacity for meaning, vision and value. It allows us to dream and to strive. It underlies the things we believe in, and the role our beliefs and values play in the actions that we take and the way we shape our lives.

Introduction to Spiritual Intelligence (SQ) Psychometric Assessment
What is the difference between IQ, EQ and SQ?

Spiritual Intelligence

Will your leadership improvements stick?

Nine traits of the intelligent leader.


Want to build engagement - Allow your associates to express freely in intranets and blogs
HBR Blog post - 28 June 2012

02.2.2011 Are statistics reliable decision tools?

Statistics bring rationality in decisions, but they can also be
unfit to highly new and uncertain situations
Knol helps you pick and choose the right tool:

Knols about statistics, probabilities, predictive modeling

09.2.2010 Prospect theory

Trying to explain simply a Nobel prize theory:
Resources: Spiritualism
Spiritualism was initiated by French Philosopher Victor Cousin. Jules Lachelier, another French Philosopher was connected with neo-spiritualism.
Spiritual coefficient - A Student Project
Philosophical well being - A working paper

15.6.2009 Emotional Intelligence

A paper
Does Philosophy has a role to play in EI?



 14.6.2009 Emotional Intelligence

New Knols

3.6.2009 Team Building and Emotional Intelligence

Resources for Team Building
  • Boosting Your Team's Emotional Intelligence--for Maximum Performance - HBR Article March 2001
  • Best of HBR on Emotionally Intelligent Leadership, 2nd Edition (HBR Article Collection)
Publication Date: Sep 1, 2008, Author(s):  Daniel Goleman, Richard Boyatzis, Annie McKee




Updated knol
Updated by including references to  a book, a research paper on literature review and you tube videos on emotional intelligence. 



Updated Knol

14.5.2009 Neurobiology

Larry J Young, A social neurobiogist at the National Primate Research Centre, Emory University, Atlanta is studing Prairie Voles for understanding human relationships. Prairie Voles are mouse like rodents and mammals and they engage in monogamous relationships.

 11.5.2009 - Brain Related Knols

Brain is an organ of interest ot behavioral scientists


10.5.2009 - Anthropology Knols


9.5.2009 - Sociology Knols

8.5.2009 - Psychology Knols

7.5.2009 - Some knols on behavioral sciences

Shaping Social Behavior Online By Daniel Bayn   An interesting and relevant topic for online groups.

7.5.2009 - Bulletin board started

Original Knol - 2utb2lsm2k7a/ 1190

Ryanair - Cost Leadership

Cost leadership is a strategy in which a company lays more emphasis on process innovations leading to cost reduction. The company will not spend resources to come out with new products with new features but wait and watch in the market to evaluate the features which are demanded by a large section of the market based on the new product introductions by various innovative companies and then acquire the rights to incorporate those in features in its products. Its process capabilities allow it to produce the market accepted features at lower costs than competitors and thereby allow it to sell at lower prices and acquire good market share.

In the airline industry Ryanair is a successful cost leader.

Case: Successful Cost Leadership of Ryanair


Tuesday, February 25, 2014

Principles of Material Organization

To organize a business is to provide it with everything useful to its functioning: raw materials, tools, capital, personnel. All this may be categorized into two main groups: the material organization and the human organization. The body corporate would be capable of fulfilling the six essential functions only when these resources are provided to it.  Fayol mentioned that only human organization is dealt with in his paper. It is because he presented only a discussion paper highlighting what can be taught in management course or subject.

The latter day management scholars must have developed on the material organization development in their voluminous books. But they also neglected the essential portion of the organization.

Proposed Principles

Technology selection must take into consideration the financial resources the firm can raise and the skilled manpower availability and training ability of the management. apart from the technical feasibility and profitability of the technology.

Science is to be developed for each element of a man-machine work (Principle of Scientific Management - F.W. Taylor).

The location must have technical feasibility, public and regulatory acceptance and profitable.

Adequate land must be available for current use and future expansion.

The buildings for production facilities as well as residential facilities must be designed according existing codes to house all the production and support facilities required by the technology selected.

Equipment selection has to consider effectiveness and efficiency.

Layout of the facilities must ensure effectiveness and efficiency of the enterprise.

A new idea in management "enterprise architecting" is pursuing this area of material organization and people organization

Updated 25 Feb 2014
Last updated 19 October 2013

Related Reading

Technology Selection

By Oliver Houseman, Ashutosh Tiwari and Rajkumar Roy
November 2004

Monday, February 24, 2014

24 February Knowledge History - Science, Engineering and Management

Management Knowledge Revision

Globalization and Technology - Impact on OB

Diversity and Ethics Issues


Born 24 Feb 1663;  Thomas Newcomen died 5 Aug 1729
English engineer and inventor of the the world's first successful atmospheric steam engine.

24 Feb 1709; Jacques de Vaucanson died 21 Nov 1782 at age 73.
French inventor of automata - robot devices of later significance for modern industry.
He also invented many machine tools.

24 Feb 1804;  Heinrich Friedrich Emil Lenz died 10 Feb 1865
Heinrich Friedrich Emil Lenz was a Russian physicist who devised Lenz's Law to describe the direction of flow of electric current generated by a wire moving through a magnetic field.

24 Feb 1955;  Steve Paul Jobs died 5 Oct 2011 at age 56.

Science, Engineering and Management Knowledge History of the Day - Index for the Year

Knowledge History of the Day - Index for the Year

Management Theory Review Blog
Management Knowledge Center
Engineering and Technology Knowledge Center
Science Knowledge Center
Social Science Knowledge Center

Sunday, February 23, 2014

Leading the Lean Enterprise Transformation, Second Edition - George Koenigsaecker - Book Information

Leading the Lean Enterprise Transformation, Second Edition
George Koenigsaecker
CRC Press, 26-Sep-2012 - Business & Economics - 264 pages

George Koenigsaecker is President of Jacobs Vehicle Equipment Company. He led the lean conversion there. From 1992 to 1999, he led the lean conversion of the Hon Company, a $1.5 billion office furniture company.

His book explains his experience and suggestion for leading lean tranformations.

Updated with new information, illustrations, and leadership tools, Leading the Lean Enterprise Transformation, Second Edition describes how the metrics used by Toyota drive every line item in a financial statement in the right direction. Rather than focus on Lean tools and principles, the new edition of this bestselling reference focuses on what may be the least understood and most critical aspect of a Lean transformation: the building of a Lean culture. In addition to new appendices with background information and insightful stories on Lean leadership and implementation, it includes new information on tactical organization practices, strategy deployment, and Lean culture.

An inductee to IndustryWeek's Hall of Fame, George Koenigsaecker illustrates successful strategies and valuable lessons learned with case histories of U.S. leaders who have been instrumental in bringing Lean to the forefront. He explains the use of value stream analysis at the leadership level and describes how to structure kaizen events that can improve the value stream. Organized in the chronological sequence that a leader embarking on a Lean journey would experience, the book discusses the methods used by the author during the Hon Company’s successful Lean conversion, which doubled productivity, tripled revenues, and led IndustryWeek to recognize Hon as one of the "World’s 100 Best Managed Firms."

The book not only introduces powerful leadership tools—including strategy deployment, transformation value stream analysis, and transformation plan of care—but also arms potential change agents with the soft skills needed to define, develop, and communicate their vision. Detailing the steps required to sustain improvements, it supplies time-tested guidance for effective leadership throughout a Lean transformation in any organization.

Table of Contents

Preface to Second Edition
The Author

Chapter 1 : My Journey of Lean Learning : Eleven Corporate Transformations
Chapter 2 : What Is Lean?
Chapter 3 : Measurement Can Be Easy
Chapter 4 : Value Stream Analysis Provides the Improvement Plan - And Kaizen Events Make It Happen
Chapter 5 : Tactical Organizational Practices
Chapter 6 : Strategic Organizational Practices
Chapter 7 : Building a Lean Culture

Appendix A : A Lean Tutorial
Appendix B : Building a Sustainable Lean Culture : The Watlow Way
Appendix C : Watlow’s Enterprise Visual Management System : Mission Control
Appendix D : The Origin of Simpler’s Transformation ContinuumSM
Appendix E : Red River Army Depot : Accelerating Lean through Leadership Immersion
Appendix F : A New Product Design System That Uses Lean Principles
Appendix G : Autoliv : Empowered to Solve Problems

The American Innovator - Interesting Website, Blog Posts and Interviews by Paul Akers

I came across the site as I am developing my materials on lean transformation cases based on Lean Thinking by Womack and Jones. I have to conduct a training program on Lean with the title Becoming Lean Enterprise: Theory and Case Studies. Also I made presentation on the topic Lean Management recently. I need to develop further on the presentation.

Blog Posts

Videos on Lean

I shall select and post some important videos in this post later. I posted one video in Lantech Case Study - 2004 Onwards. Lantech lean transformation was covered by Jim Womack and Dan Jones in the book Lean Thinking.