Training in Interpersonal Skills, 5/E
Stephen P. Robbins, San Diego State University
Phillip L. Hunsaker, University of San Diego
Stephen P. Robbins, San Diego State University
Phillip L. Hunsaker, University of San Diego
Publisher: Prentice Hall
Copyright: 2009
Copyright: 2009
Table of Contents
PREFACE xxiii
PART I: SELF-AWARENESS 1
Chapter 1 Skills: An Introduction 1
Chapter 2 Self-Awareness: A Point of Departure 11
Chapter 3 Self-Management: Clarifying Values, Setting
Personal Goals and Planning 39
Chapter 4 Applying Emotional Intelligence xx
PART II: COMMUNICATING 51
Chapter 5 Sending Interpersonal Messages 51
Chapter 6 Listening and Reading Non-Verbal Messages 67
Chapter 7 Providing Feedback 86
Chapter 8 Communicating Across Cultures
PART III: MOTIVATING 101
Chapter 9 Goal Setting 101
Chapter 10 Coaching, Counseling, and Mentoring 118
Chapter 11 Empowering People through Delegation 135
PART IV: LEADING 151
Chapter 12 Politicking 151
Chapter 13 Persuading 175
Chapter 14 Applying Leadership Style 191
Chapter 15 Managing Change 208
PART V: TEAMING 229
Chapter 16 Working with Teams 229
Chapter 17 Valuing Diversity 270
PART VI: PROBLEM SOLVING 284
Chapter 18 Ethical Decision Making 284
Chapter 19 Creative Problem Solving 301
Chapter 20 Resolving Conflicts 316
Chapter 21 Negotiation 335
PART VII: INTEGRATING EXERCISES 353
Chris Amon & Lee Petty Case
Running a Team Meeting
Appendix: Exercise Guidelines and Materials 378
INDEX 383
I came across the book through the book Training in Management Skills by Hunsaker alone published in 2001. This book has content useful for both trainers and as well as self learners. Important managerial skills are covered in this book and these skills are in demand as training topics in various companies.
Original knol - http://knol.google.com/k/narayana-rao/training-in-interpersonal-skills-book/2utb2lsm2k7a/ 1262
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