http://student.fnu.ac.fj:82/Commerce/MGT703/Guidance%20Notes/Hanson%204e_IM_Ch02.pdf
Related papers
External assessment for small and medium scale enterprises
http://www.cluteinstitute.com/proceedings/2010_Dublin_EABR_Articles/Article%20329.pdf
Slides
www.utdallas.edu/~zlin/Barney_SMCA4_02.ppt
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