Tuesday, March 20, 2012

Organizational Citizenship Behavior(s) (OCBs)

Definition by D.W. Organ

Individual behavior that is discretionary, not directly or explicitly recognized by formal reward system, and that in the aggregate promotes the effective functioning of the organization.

The personality foundation for the OCBs are the traits like cooperative, helpful, caring and conscientousness. Employees engage in OCBs to reciprocate the actions of their organizations. Studies found a strong relationship between justice in the organization and OCBs. Procedural justice in the organization creates positive attitudes toward organization and thus prompts employees to engages in OCBs that help in the effective functioning of the organization.

Organ, D.W., Organizational Citizenship Behavior: The Good Soldier Syndrome, Lexington Books, Lexington, Massachusetts, 1988, p.4 (Definition)
Should I do it or not? An Initial Model of Cognitive Processes Predicting Voice Behaviors by Dan S. Chiaburu et al.
Original knol - http://knol.google.com/k/narayana-rao/organizational-citizenship-behavior-s/ 2utb2lsm2k7a/ 4026


  1. hello sir,

    this id Sandhya MBA(HR) faculty. i am planning to do my PHd on organizational citizenship behaviour. pls throw some light on which would be the suitable industry to study and what can be studied in OCb ie the title of the project

  2. Thank you for the comment. I would say, please first of all go through literature on OCB to determine whether there is scope to develop fresh theory or to do testing of existing theory. Testing of existing theory is for the purpose of extending the validity of the theory across the space and situations or across time. The scope only may indicate the type of population you need to study.

    Hope you had a look at my research methodology blog